What is FAQ:
FAQ is the acronym for the English expression Frequently Asked Questions, which in Spanish we can translate as ‘frequently asked questions’. As such, it is a list of the most frequently asked questions with their respective answers on a particular topic.
These types of lists are common, especially on the websites of institutions, organizations or services, and serve to help users to clear up the main doubts that may arise about the operation of the site or about the necessary steps for any procedure.
As such, the FAQs are an information tool that makes it possible to more efficiently manage the concerns of customers or users. This translates into significant time savings to address more complex and specific issues that may arise.
FAQs are especially frequent on the Internet, where generally the sites have a section designed precisely to answer the most common questions of users.
However, it is a format that has transcended the computer world, and today FAQs can be found in user manuals or information brochures for some products and services.
In Spanish, on the other hand, there are also the acronyms Frequently Asked Questions (PUF) or Frequently Asked Questions (PP. FF.), Although they are not widely used.